If you have any questions about your account, an order or any other matter, please email us at and we will get back to you as soon as possible.

Fit Tips

Clothing by different manufacturers fits in different ways. Please consult our fit tips page for details.

Hassle-free Shipping & Delivery

FREE USPS Shipping on all orders!

Climb High will only ship within the United States. Climb High calculates the shipping rates by your location, the weight of the product(s) and the size of the shipment. We use both UPS and U.S. Postal Service (USPS). During checkout, select the appropriate shipping service: UPS Ground, UPS 2nd Day Air, UPS Next Day Air, USPS Priority Mail, Free USPS Shipping. You will then see the correct shipping costs and any taxes (When shipping to a Vermont address).
Please Note: UPS does not deliver to PO Boxes and APO/FPO locations. For these addresses, please select USPS Priority Mail.

Transit times for the different shipping options.
UPS Ground: Refer to the map below.
UPS 2nd Day Air: 2 business days
UPS Next Day Air: 1 business day
Please Note: 2nd Day Air and Next Day Air only apply to business days. We do not offer Saturday or Sunday delivery.
USPS Priority Mail: 2-10 days
Free USPS Shipping: 7-14 days

Climb High orders are shipped Monday through Friday generally within 24 hours of order placement. If you have any questions about shipping please e-mail us at .

Please Note: Climb High will only ship within the United States.

Privacy & Security

The Climb High and its affiliates will not sell, loan, rent, lease, barter or release your personal information in any way to a third party. All data we receive and store on you is kept strictly for our records to help you with future purchases and to analyze market information.

Any customer information obtained by Climb High is used strictly to process and send orders, send company information and send promotional information to our customers. Customer information may be used to contact customers when necessary. Customers of Climb High may decline future mailings at any time. information gathered by Climb High is used for the sole benefit of Climb High and its affiliates.

Hassel-Free Return & Exchange Policies

Shop with confidence, FREE SHIPPING ON RETURNS. We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, Climb High will accept returns for a full refund including shipping costs within 30 days of purchase. The product must be in new condition with all tags, packaging, and sales receipt. Items in “new condition” returned after 30 days or without a sales receipt will receive store credit. Please contact us for return instructions.

Please note: All Climbing Equipment purchases are final. We do not accept any returns as we cannot certify the safety of the equipment.

Our inventory changes daily. To expedite an exchange, first place a new order for the item or items you want. Then mail the unwanted item or items back for a refund or credit.

If you have any other questions about Climb High return and exchange policies please email us at .